In the Event of Disaster: Family Assistance Programmes (pdf)

What are the basic elements of an effective family assistance program? Sue discusses the requirements and timeline of a response in this article published by Aviation Security International magazine (August 2011)


Emergency Response Plan Basics (video)

In this two-minute interview Sue explains what an emergency response plan is, why it’s important, and some practical considerations that can help protect your company’s reputation during a crisis. Interview with Olivia Fanin Raese, president of the Raese Group.


ICAO Policy on Assistance to  Aircraft Accident Victims and their Families (Doc 9998)

International standards for humanitarian assistance in aviation disasters, endorsed by the ICAO 38th General Assembly, September 2013.