Standard Course Offerings

Accident Response Leadership Seminar

Course length: 4 hours

Who Should Attend: Airline Executives and Management Personnel

Accident response is an enterprise-wide issue. This fast-paced four-hour seminar familiarizes company leaders with key aspects of the post-accident process. It addresses operational realities and the role of leadership in executing an effective and coordinated response.

  • Lessons Learned – A Case Study (AS261)
  • Three Phases of Response: A Post-Accident Process Overview
  • The 5 C’s of Crisis Leadership
  • Front Lines: Station Response
  • First Impressions: The Telephone Enquiry Center
  • Family Assistance: What, Why, How
  • SAT Teams: the Face of the Airline
  • The Public Perception: What Your Messaging Really Says
  • Money Matters: Insurance and Finance Considerations
  • Back to Business: Employee and Organizational Well-Being

Optional: Group Tabletop Exercise – 1 hour

Using a specially-designed scenario and pre-assigned groups, this one-hour exercise targets inter-departmental communication, coordination, and prioritization in accident response. Findings can be used by the emergency response planning group to refine plans and procedures.

Stations / Airports / FBO Emergency Response Training

Course length: Half-day (may vary based on company training needs)

Airports are the front line and first public face of aviation disaster response. This course familiarizes station personnel with their responsibilities in the event of an emergency and develops the skills and confidence to respond. Can be adapted to include company policies and procedures. Topics covered:

  • Timeline: airport disaster response
  • The roles of other responders and how to coordinate with them
  • Operational responsibilities
  • Humanitarian responsibilities
  • Regulatory requirements
  • Employee stress reactions and self-care

Special Assistance Team / CARE Team / Humanitarian Responders – Initial Training

Course length: Two days

An intensive class that prepares team members to work directly with family members and survivors after an aviation accident or other disaster. Format includes exercises, discussion, role plays, lecture and video; may include guest speakers. Topics covered:

  •  Timeline: the three phases of disaster response
  • The role of the Special Assistance Team
  • The roles of other responders and how to coordinate with them
  • How to initiate contact with survivors and families
  • The Family Assistance Center and on-site activities
  • Basic needs and typical reactions
  • Practical and compassionate ways to provide assistance
  • Effective listening skills
  • How to address difficult questions and issues
  • Disengagement: why, when, and how
  • Responder stress reactions and self-care

Family Assistance Centre Live Exercise

 Course length: 1 day

Who Should Attend: Humanitarian Go-Team Members, Emergency Response Planning Staff, SAT Leaders and designated SAT Members

Family Assistance Centres are talked about, but rarely tested. Most drills are limited to either the airport or the crisis command centre. What happens when a hotel is chosen and the humanitarian team arrives? How will the airline organize the facility? And will you be ready when families come in the door? This customized exercise simulates set-up and initial operations at a family assistance centre.

  • Pre-exercise informational meeting
  • Activation and response at a selected hotel facility
  • Post-exercise debrief

*This course requires development time and coordination with the airline’s Emergency Response Manager; it also has additional expenses for facility rental, team member transportation, supplies and catering.